Frequently Asked Questions
Standard Shipping: Orders placed should be received within 3-5 business days. Orders placed on Saturdays, Sundays, or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays, and public holidays).
Overnight Shipping: Orders placed before 2:30 pm should be received the next business day. Orders placed on Saturdays, Sundays, or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays, and public holidays).
International Shipping: Orders placed should be received withing 6-18 business days. Orders placed on Saturdays, Sundays, or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays, and public holidays).
Unfortunately once your order is processed it cannot be cancelled as it’s already on its way to being shipped. If your order is processed and on its way to you and you’d like to return it, you can request a RMA. Please email us at firstname.lastname@example.org if you’re in this situation.
In order to return a product, you must receive prior authorization and documentation from D&D before sending the product back. We are unable to accept packages without prior authorization and the correct documentation.
An RMA (Return Merchandise Authorization) may be received by logging into your B2B account, clicking the “Request Return” link and following the prompts provided. Additionally, an RMA may be received by contacting D&D via email at email@example.com or by calling 877-784-9267.
To receive an RMA, please provide your purchase order number and product number. Returns are accepted on new and unused products within one year from date of purchase.
Unless the product is defective or you receive the incorrect product due to a shipping error, the initial shipping costs will not be refunded, all standard belts are subject to a 15% restocking fee and all banded and timing belts are subject to a 30% restocking fee. Additionally, all shipping errors must be reported to D&D within 7 days of receipt of product. D&D is unable to offer any remedy for shipping errors that are reported more 7 days after receipt of the product.
Customers are responsible for shipping costs associated with the return unless the product is being returned under a warranty claim or due to a shipping error.
All refunds are processed as an account credit. A credit will be applied to your account after the product has been received and inspected to ensure that it meets the following criteria:
1.The returned product is accompanied by the RMA number.
2.The returned product is in a new and unused condition. We are unable to accept damaged, used or previously installed products.
3.The returned product is currently sold by D&D. We are unable to accept inactive or discontinued products.
Any return that does not meet these requirements will be disposed of or sent back to the customer at their expense.
Returns will be issued a credit to be used toward future purchase.
***Please note, no returns will be accepted on special order belts.***
We accept Visa, MasterCard, American Express, Discover, check, wire payments, and ACH.
Yes, we do ship internationally. Upon checkout, you can select standard shipping which takes approximately 14-18 business days to arrive after being shipped to you, OR priority shipment which takes 6-10 business days and includes more detailed tracking information. International customers assume responsibility for any duties and/or taxes that may be incurred from customs.
DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 15 business days for US orders and 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.
WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
FedEx (Federal Express)
UPS (United Parcel Service)
USPS (United States Postal Service)
Yes! D&D is happy to cover the cost of shipping on qualifying orders.
o B2B/online orders of $750+
o Email/phone/fax orders of $1000+
*This applies to qualifying domestic orders – no international*